Thank you, Erno.

When my organization starts a new day, we look forward to opportunities to interact with customers. That may be counter-intuitive because the conventional wisdom is that customers only call when they need something, usually information or a fix. The subtext of this is…

How Do You Get To Carnegie Hall?

Hidden value of mustering drills and the importance of practice.​”Good teams perform better in games than they do in practice, but great teams practice great.” That’s a quote an early mentor said to me while explaining how we would approach Safety. It’s stayed with me…